77acm Privacy Policy — Your Data, Your Rights

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by 77acm ("the Platform", "we", "us", or "our") and applies to all personal data collected, processed, and stored in connection with your use of the 77acm website located at https://77acm.io and all associated services, features, mobile interfaces, and promotional activities made available by 77acm to users in Bangladesh and elsewhere.

By registering an account on 77acm, making a deposit, placing a bet, or otherwise engaging with our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you have questions about how your data is handled, you may contact us at any time by emailing [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

2 Data We Collect

77acm collects personal data through several channels, including directly from you during registration, through your ongoing use of the platform, from third-party identity verification providers, and through automated technical means such as cookies and server logs. The categories of personal data we collect include the following:

Identity Data: Full legal name, date of birth, gender, and nationality. This information is collected during account registration and is used to verify your identity and confirm eligibility to use the platform.

Contact Data: Email address, mobile phone number, and registered residential address in Bangladesh (city references such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar may be captured). This data is used for account communications, transaction notifications, and customer support.

KYC Verification Data: Copies of government-issued identification documents (National ID card, passport, or driving licence), proof-of-address documents, and selfie images taken in connection with identity verification. This data is processed to satisfy our Know Your Customer obligations and to prevent fraud.

Financial Data: Transaction histories, deposit and withdrawal records, payment method identifiers (such as your bKash or Nagad registered mobile number — not your full PIN or password), and account balance information. Full financial credentials such as bank account PINs or card CVV numbers are never collected or stored by 77acm.

Betting & Gaming Data: Records of all bets placed, games played, game session durations, stake amounts, winnings, and any responsible gaming measures applied to your account. This data is used for account management, dispute resolution, and responsible gaming monitoring.

Technical & Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, time on site, and clickstream data. This information is collected automatically via server logs and cookies when you interact with the 77acm platform.

Communications Data: Records of your correspondence with 77acm customer support, including live chat transcripts, email exchanges, and any documents submitted in connection with a complaint or dispute.

3 How We Use Your Data

77acm processes your personal data for specific, documented purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are as follows:

• Account creation and management: To register your account, maintain your profile, and provide you with access to the full range of 77acm betting and gaming services.
• Identity and age verification: To confirm that you are at least 21 years of age and to satisfy KYC and anti-money laundering obligations before processing withdrawals or crediting significant bonuses.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to maintain an accurate record of all financial activity on your account.
• Customer support: To respond to your queries, investigate complaints, resolve disputes relating to bet outcomes or account activity, and provide technical assistance.
• Fraud prevention and platform security: To detect and prevent fraudulent account activity, collusion, bonus abuse, money laundering, and other forms of misconduct that are prohibited under the 77acm Terms & Conditions.
• Responsible gaming: To monitor betting patterns for signs of problem gambling behaviour and to administer self-exclusion requests, deposit limits, and session time restrictions in accordance with our responsible gaming commitments.
• Legal and regulatory compliance: To fulfil our obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.
• Marketing communications: To send you promotional offers, bonus notifications, and news about new games or features — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, user experience, and the range of products offered.

4 Legal Basis for Processing

Every data processing activity carried out by 77acm rests on at least one of the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract we have with you as a registered member — including operating your account, processing deposits and withdrawals, and providing access to betting and gaming services.
• Legal obligation: Processing required to comply with applicable legal duties, including KYC, anti-money laundering screening, age verification, and responding to lawful requests from competent authorities.
• Legitimate interests: Processing carried out in furtherance of 77acm's legitimate business interests, including fraud detection, platform security, and aggregated analytics for product development, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for which you have given freely provided, specific, and informed consent — primarily in the context of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Cookies & Tracking Technologies

77acm uses cookies and similar tracking technologies (such as pixel tags and session tokens) to operate the platform, remember your preferences, maintain your login session, and collect anonymous usage statistics. Cookies are small text files placed on your device when you visit the 77acm website.

Essential Cookies: These are strictly necessary for the platform to function. They enable features such as maintaining your login session, remembering your language preferences, and processing bet submissions. Essential cookies cannot be disabled without significantly impairing your ability to use the platform.

Analytics Cookies: 77acm uses anonymised analytics data to understand how users navigate the platform, which pages are most visited, and where usability improvements can be made. Analytics data is aggregated and does not identify individual users.

Functional Cookies: These cookies remember your preferences — such as odds format, display settings, and notification preferences — to provide a more personalised experience on return visits.

You may manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the 77acm platform. By continuing to use 77acm after being informed of our cookie practices, you consent to the use of cookies as described in this Policy.

6 Third-Party Sharing & Processors

77acm does not sell, rent, trade, or otherwise commercially disclose your personal data to third parties. We share data only in the following limited circumstances:

• KYC and identity verification partners: We engage specialist third-party KYC providers to verify the authenticity of identity documents submitted by users. These providers process data solely on our instructions and under binding data-processing agreements.
• Payment processors: Transaction data is shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card networks) to the extent necessary to execute your deposit or withdrawal request. Payment processors operate under their own privacy policies and are independently regulated.
• Game content providers: Your account identifier and game session data may be shared with licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to deliver the game, record results, and calculate winnings. These providers do not receive your full identity data.
• Legal and regulatory disclosure: 77acm will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or in order to protect the rights, property, or safety of 77acm, its users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all assets of 77acm, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.

7 International Data Transfers

77acm primarily serves users in Bangladesh. Some of our service providers and technology partners may be located in countries outside Bangladesh. Where personal data is transferred internationally, 77acm takes appropriate measures to ensure that such transfers are subject to adequate safeguards, including contractual data-protection clauses equivalent to accepted international standards.

By using the 77acm platform, you acknowledge that your data may be processed in countries outside your home jurisdiction, and you consent to such transfers subject to the safeguards described in this Policy.

8 Data Retention

77acm retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the full duration of your active account relationship with 77acm.
• Post-closure account data: Following account closure, 77acm retains identity data, KYC documents, transaction records, and correspondence for a minimum of five years to satisfy anti-money laundering regulatory requirements and to defend against potential legal claims.
• Marketing consent records: Retained until you withdraw your consent, plus an additional period sufficient to demonstrate compliance if required.
• Technical and usage logs: Typically retained for 12 months from the date of collection, after which they are deleted or fully anonymised.
• Responsible gaming records: Self-exclusion requests and related correspondence are retained for the full period of the exclusion plus five years thereafter, in order to prevent the re-registration of excluded individuals.

When personal data is no longer required, 77acm ensures its secure deletion or irreversible anonymisation so that it can no longer be associated with any identifiable individual.

9 Your Data Rights

As a user of the 77acm platform, you hold the following rights in respect of your personal data. These rights may be subject to certain legal limitations, but 77acm will always endeavour to respond to your requests promptly and transparently.

To exercise any of the above rights, please contact 77acm at [email protected]. Please include your registered account username, the nature of your request, and sufficient information to allow us to verify your identity before responding. We aim to acknowledge all data rights requests within 5 business days and to provide a substantive response within 30 days.

10 Children's Privacy

The 77acm platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If 77acm becomes aware that personal data has been submitted by a person under the minimum age requirement, that data will be deleted immediately and the associated account will be closed.

11 Security Measures

77acm takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS encryption for all data in transit between your browser and the 77acm servers.
• Encrypted storage of sensitive data at rest, including identity documents and financial transaction records.
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular internal and third-party security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options for user accounts to reduce the risk of unauthorised login.
• Tokenised processing of payment credentials so that full financial details are never stored on 77acm servers.
• Automated monitoring systems to detect and respond to suspicious access patterns or potential data breaches in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 77acm will notify affected users without undue delay and will take all appropriate remedial steps.

12 Changes to This Policy

77acm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, we will post the updated Policy on this page with a revised "Last Updated" date. Where the changes are significant, we may also notify registered users by email or through an in-platform notification.

Your continued use of the 77acm platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically — at least once every three months — to stay informed of how your data is being handled.

13 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 77acm processes your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy enquiries within 5 business days.
• Communications language: All privacy correspondence is handled in English.

Please include your registered account username, a clear description of your enquiry, and any relevant reference numbers or dates to help us locate your records and respond efficiently.